# Refund & Cancellation Policy
**Effective Date:** 1 August 2026
Thank you for shopping with **Parthremedies**. We are committed to providing high-quality organic medicines, Ayurvedic products, herbal supplements, and wellness products. Due to the nature of healthcare products, our refund and cancellation policy is designed to protect product quality, customer safety, and regulatory compliance.
## 1. Order Cancellation
* Orders may be cancelled free of charge before they are packed or dispatched.
* Once an order has been shipped, it cannot be cancelled.
* If cancellation is approved before dispatch, the full amount will be refunded to the original payment method.
## 2. Return Eligibility
Returns or replacements will be accepted only in the following situations:
* You received the wrong product.
* The product was damaged during transit.
* The product was received with broken, tampered, or leaking packaging.
* The product is expired or has an unusually short remaining shelf life (where applicable).
* The product has a verified manufacturing defect.
Customers must report such issues within **48 hours of delivery** by providing:
* Order number
* Product photographs
* Images of the outer packaging
* An unboxing video (recommended for faster verification)
## 3. Non-Returnable Products
For hygiene, health, and safety reasons, the following products cannot be returned or refunded unless they are damaged or supplied incorrectly:
* Opened or used medicines
* Organic medicines and herbal supplements with broken seals
* Ayurvedic products that have been opened
* Health supplements and nutraceuticals
* Personal care products that have been used
* Products stored improperly after delivery
* Products returned without original packaging
* Products returned after the specified return period
## 4. Replacement Policy
Eligible products may be replaced with the same product or an equivalent product, subject to stock availability.
If a replacement is unavailable, a refund will be issued.
## 5. Refund Process
Once your request is approved:
* Refunds will be processed within **5–10 business days**.
* Refunds will be credited to the original payment method.
* For Cash on Delivery (COD) orders, refunds will be transferred to the customer's bank account or another mutually agreed payment method.
## 6. Shipping Charges
* Shipping charges are refundable only when the error is caused by us (wrong product, damaged product, or defective product).
* Shipping fees are not refundable for customer-initiated cancellations after dispatch or incorrect orders placed by the customer.
## 7. Order Refusal
We reserve the right to cancel or refuse any order due to:
* Pricing or technical errors
* Product unavailability
* Suspected fraudulent activity
* Regulatory restrictions
* Incomplete customer information
In such cases, a full refund will be processed if payment has already been received.
## 8. Contact Us
For refund, replacement, or cancellation requests, please contact:
**Customer Support:** support@parthremedies.com
**Phone:** 8058071000
**Business Hours:** Monday–Saturday, 9:00 AM–6:00 PM (IST)
Please include your Order ID and relevant photographs when contacting us.